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How We Handle Your Information

We collect and protect the data you share when you open an account, deposit via bKash, Nagad or Rocket, and play on kg999. This policy explains what we collect, why we need it, and how you can request changes or deletion.

Account securityPayment dataCookie useYour rightsContact paths
kg999 How We Handle Your Information
DATA HANDLING

How We Keep Your Information Safe

We encrypt your login credentials, payment details and personal data using industry-standard protocols. Session cookies expire when you close your browser unless you select the stay-logged-in option. Access to your account requires your phone number and OTP sent to that device, so no one can log in without both.

Encryption and Storage

All payment data sent between your bKash, Nagad or Rocket app and our servers travels over encrypted connections. We store account information on secure servers with restricted access and regular backups to prevent data loss.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to see which games and pages you visit. You can disable non-essential cookies in your browser settings; doing so may limit some features like saved preferences.

Data Retention

We keep your account history, transaction records and bet logs as long as your account is open and for the minimum period required by local record-keeping rules. Closed accounts are anonymized after the retention period ends.

Your Rights

You can request a copy of the data we hold, ask us to correct inaccurate details, or request full account deletion.

CONTACT US

Privacy Questions and Data Requests

If you have questions about how we handle your data, want to request a copy of your information, or ask us to delete your account, reach us through any of these channels. Our team responds to privacy requests within a few business days.

Live Chat Open the chat window in your account dashboard or on any page footer. Privacy requests go to a specialist who can pull your data summary or start the deletion process on the spot.
Email Support Send your request to our support address with your registered phone number and account username. We reply with next steps and any forms you need to complete for verification.
Account Settings Log in and visit the privacy section under account settings. You can download a report of your activity, update contact details, or submit a deletion request directly from that panel.

Privacy Policy FAQ

We collect your phone number, device type and IP address during registration. When you deposit via bKash, Nagad or Rocket, we record the transaction ID and amount to confirm the payment reached your account wallet.

We do not sell your data. Payment processors handle transaction details under their own privacy terms. We share only the minimum information needed to verify deposits and withdrawals, and we comply with local legal requests where required.

Log in to account settings and submit a deletion request, or contact support with your registered phone number. We process the request within a few business days and anonymize your data after the required retention period.

Session cookies keep you logged in; analytics cookies track which games you open. You can disable non-essential cookies in your browser settings, but some features like saved preferences may not work without them.

We retain your account history, transaction records and bet logs while your account is active and for the period required by local record-keeping rules. After that, we anonymize or delete closed account data.

Yes. Contact support or use the privacy section in account settings to request a data report. We send you a summary of your account details, transaction history and activity logs within a few business days.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.